Shipping policy
At Kawaii Stationery Shop, we provide professional retail fulfillment to stationery enthusiasts worldwide. We offer FREE standard international shipping on orders above $70 USD (excluding gift card purchases) to most countries. For orders below this threshold, shipping charges will be calculated accurately at checkout.
1. Processing Time
Our professional team ensures that every order is inspected for quality before dispatch. The average processing time is 2 to 4 business days. Please note that processing times may be slightly extended during national holidays or high-demand seasonal periods.
2. Estimated Shipping Times
Below are the estimated delivery timeframes for our professional shipping services:
| Shipping Method | Destination | Estimated Time (Business Days) |
|---|---|---|
| Standard Shipping | USA, Canada, Europe, UK, Australia, New Zealand, East Asia | 7 - 15 Days |
| Standard Shipping | Rest of the World | 8 - 18 Days |
| Express Shipping | Global (Select Countries) | 3 - 6 Days |
3. Customs, Duties & Taxes
- For U.S. Customers: No additional charges beyond checkout. Your total includes applicable taxes and fees.
- For EU & UK Customers: VAT is collected at checkout where applicable to ensure a smooth delivery process without unexpected fees.
- Other Countries: Depending on local regulations, you may be responsible for import duties or VAT determined by your local customs authority.
4. Shipping Insurance
To protect your high-quality stationery investment, we strongly recommend purchasing Shipping Insurance at checkout. This provides premium coverage; if your package is lost or damaged during international transit, we will reship your order at no extra charge.
5. Returns & Damages
Q: What is your return policy?
We want you to be 100% satisfied. If you are not happy with your purchase, please email us at kawaiistationeryvip@gmail.com within 14 days of receiving your package. Items must be unused and in original packaging to be eligible.
Q: What if my item is damaged?
As a professional retailer, we take quality seriously. If an item arrives damaged, please email us with your order number and a photo of the damage. We will arrange a replacement or refund immediately.
6. Contact Support
For any questions regarding your shipment, please contact our dedicated support team:
Email: kawaiistationeryvip@gmail.com